Refund Policy

Last updated: March 1, 2026

Thank you for using GentleMao. We want every user to be satisfied with our service. Below is a complete explanation of our refund practices so you understand your rights.

1. Product Types

GentleMao offers the following paid products, all processed through the Apple App Store in-app purchase mechanism:

GentleMao does not offer one-time purchases or consumable in-app purchases. All paid features are provided through subscriptions.

2. Free Trial & Try Before You Buy

GentleMao's core features are completely free, and AI features include free trial usage. We strongly encourage you to thoroughly test the free features before subscribing to confirm the Service meets your needs. This "try before you buy" approach helps ensure you are satisfied with your purchase.

Our philosophy: We believe you should be able to experience the value of GentleMao before committing to a paid plan. That's why we offer generous free features and trial usage -- so you can make an informed decision.

3. Subscription Management

3.1 Canceling Your Subscription

You may cancel your subscription at any time. After cancellation, you will retain access to all paid features until the end of your current billing period. To cancel:

  1. Open the "Settings" app on your iPhone
  2. Tap your name at the top (Apple ID)
  3. Tap "Subscriptions"
  4. Find "GentleMao" and tap it
  5. Tap "Cancel Subscription"
Important: Cancellation must be completed at least 24 hours before the end of your current billing period, or your subscription will automatically renew. After cancellation, your account will revert to the free plan when the current period ends.

3.2 Changing Plans

You can upgrade or downgrade your plan at any time through subscription management. Upgrades take effect immediately, and Apple prorates the difference. Downgrades take effect at the end of the current billing period.

4. Requesting a Refund Through Apple

4.1 How to Request a Refund

All GentleMao subscription transactions are processed by Apple. Refund requests must be submitted through Apple's official channels. Apple's refund policy generally allows refund requests within 14 days of purchase.

Request a refund via the web:

  1. Go to Apple's official refund website: reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the GentleMao subscription in your purchase history
  4. Click "Report a Problem"
  5. Select your refund reason and submit

Request a refund via Apple Support:

  1. Go to Apple Support
  2. Select "Billing & Subscriptions"
  3. Select "Request a Refund"
  4. Follow the instructions to complete your request

4.2 Refund Review

Refund requests are reviewed by Apple, typically within 48 hours. Apple considers the following factors when deciding whether to approve a refund:

The GentleMao team cannot directly process refunds, but we will do our best to help resolve any service issues you may be experiencing.

5. Consumer Protection Rights

5.1 United States

U.S. consumers are protected by the Federal Trade Commission (FTC) guidelines on automatic renewal subscriptions. We comply with these guidelines by:

5.2 European Union

Under EU consumer protection law, the 14-day right of withdrawal may not apply to digital content services that have been fully performed with your prior express consent and acknowledgment that you lose your right of withdrawal. By subscribing and immediately accessing premium features, you acknowledge and consent to this.

5.3 Other Jurisdictions

Your statutory consumer rights under the laws of your jurisdiction are not affected by this Refund Policy. If local consumer protection laws provide for broader refund rights, those rights shall apply.

6. Dispute Resolution

6.1 Service Issues

If you encounter technical problems or the service does not meet expectations, please contact us first:

We will respond within 3 business days and do our best to resolve your issue. In many cases, problems can be fixed through technical support without requiring a refund.

6.2 Transaction Disputes

If you disagree with a refund decision, you may pursue the following channels:

6.3 Informal Resolution

Before pursuing formal legal action, we ask that you contact us at pawpeace0225@gmail.com and attempt to resolve the dispute informally. We are committed to working with you to find a fair resolution.

7. Contact Us

If you have any questions about refunds or subscriptions, please don't hesitate to reach out:

We'll get back to you as soon as possible.

This Refund Policy is governed by the laws of the State of California, United States. For disputes, the parties agree to the exclusive jurisdiction of the courts located in San Francisco County, California.